General Information
Recommended Viewing settings for Israel-Catalog.com
We recommend setting your screen resolution at 1024x768. Our new site works best with Firefox Browsers, but supports most other popular ones like Internet Explorer V8, Chrome and Safari. If you have a particular problem viewing our site, please contact us.
Affiliate Information
Can I join the affiliate program if I do not have a website?
You certainly can. An individual or organization can place a textual link in an e-mail. This is particularly good for Synagogues, organizations or groups that send out newsletters or e-mails to a mailing list. You can also include the link to all e-mails, personnel or business that you send out. Anyone that clicks on the link and orders is your customer.
More information on the Israel-catalog Affiliate program and the sign up form are available here - or contact us for more details.
Ordering Information
You must be 18 years of age or older to purchase merchandise via Israel-Catalog.com
Placing an order with Israel-Catalog:
The ordering process on Israel-Catalog.com is simple. Browse the site and find the product(s) you wish to purchase. Press the add to cart button for each product you wish to purchase. After you have chosen all the products you wish to purchase select the my cart link at the top of the page or proceed to checkout after adding an item to the cart.
Make sure all the products in the shopping cart are indeed the products you want. Choose the type of delivery that suits you. Fill in all your personal information in the order form and press submit. Save your order number. After the order is recieved and payment processing is complete Israel-catalog we will send an order confirmation to your e-mail. As soon as the product is ready for shipment you will recieve a package delivery confirmation with the appropriate shipping tracking numbers.
Shipping charges:
Israel-Catalog.com has a large variety of products and shipping methods. We work with Israel Postal services, EMS and FedEx both regular and expedited shipping. Shipping costs will vary by destination and product weight. If you want to know how much shipping costs for a particular item put it in the shopping cart and view the shopping cart. There you will see all the shipping options and prices.
Payment Methods:
All products on Israel-Catalog are listed in US dollars and payment is accepted in US dollars only.
By Check: We do accept checks denominated in U.S. dollars as payment for all orders. To pay by check, simply select "pay by check" on the payment page of the order form. Checks should be written to: Tal-Shahar Cultural Products Marketing LTD and must also have a valid nine-digit bank routing number (ABA code), located along the bottom. Once you have fully submitted your order and know the total amount including the shipping charges, you can send payment to the address below. Please be sure to write the order number and your e-mail address on the back of the check so we may properly credit your account, be aware that paying by check will slow down your order, as we do not order your items until your check is received, and we do not ship the items to you until your funds are clear.
Send check to: Israel Catalog - Tal Shahar Marketing, HaMelacha 10, Northern Industrial Zone, Lod 71520 Israel
By Credit Card: We accept Visa, MasterCard and Diners
By Paypal: You do not need a Paypal account in order to pay with this method. Paypal allows a greater selection of credit cards and currencies. Paypal notifies our offices directly that the payment has been made and accepted so we can continue processing your order in a timely manner.
Secure purchasing with Israel-Catalog.com:
We have a high encryption SSL certificate for the utmost in secure transactions in order to protect you, our customer from fraud or malicious users. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We guarantee that every transaction you make at Israel-Catalog.com will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Israel-Catalog.com.
Your credit card information is not stored for security reasons and will have to be rekeyed each time you place a purchase with Israel-Catalog.
Cancelling an order:
Orders made at Israel-Catalog.com can be cancelled at any time unless they have already been sent. After the order is made, an order confirmation is e-mailed to the customer. Once that message is sent until the order is shipped the products pass through a shipment preparation process. The process takes from 1 to 5 business days. When the package is sent to the client a package delivery message is e-mailed. You may cancel an order up until the time you receive that message, beyond that time, no cancellations will be accepted.
Gift Returns, General Returns and Refunds Information
Gifts: We are happy to accept returns of gifts within 30 days of receipt. We will issue a gift certificate refund to the gift recipient at the same address to which the order was shipped. Be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift. (Do not worry--we wont let them know about your return.)
Returns: Indicate the reason for your return and the order number on your packing slip and include it with your return. Wrap the package securely and write our address clearly. In order to avoid customs delays or tax tolls on the sender, it is suggested to
- Send via air mail only.
- Declare that it is a returned package.
- Do not declare a value.
Send your return item package to the following address:
Tal-Shahar Ltd
10 HaMelacha St.
North Industrial Area Lod, 71520, Israel.
Refunds/Exchanges: We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Exchanges will be offered for defective products only.
Legal Disputes
Any dispute in charges or product quality will be adjudicated under Israel's International trading laws.
Bring a Friend Program Terms & Conditions *
- Limited to 10 unique users, one purchase per user, minimum $20 purchase needed. Coupon is valid for six months from date of issue to friend.
- Bring-a-Friend member cannot utilize the coupon.
- Israel-catalog.com management reserves the right to refuse a coupon code in the case of suspicious, fraudulent or unlawful use.
For more details please read Israel Catalog's Returns and Shipping policies